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Course ID: 292366 Business Analysis for the IT Professional
Business Analysis for the IT Professional
The business analyst role has evolved from that of a business procedures analyst to that of a business liaison between the non-technical user community and the technical solution providers. This course provides proactive, introductory coverage of the knowledge and skills essential to business analysts today and the foreseeable future.
Events 6
Duration 4 Day
Price
Course ID: 272554 How to Communicate with Diplomacy  Tact and Credibility
How to Communicate with Diplomacy Tact and Credibility
Be a consistently professional communicator—even in difficult circumstances
Events 29
Duration 2 Days
Price
Course ID: 292544 Excellence In Service Training: Basic through Advanced
Excellence In Service Training: Basic through Advanced
In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems.
Events 1
Duration 2 Day
Price