Course Description
The most effective and successful leaders in organizations today have a high level of emotional intelligence, also referred to as Emotional Quotient (EQ). Through self-management tools and techniques, this Emotional Intelligence training course provides you with the strategies to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.
Attend this Emotional Intelligence course in one of three formats - live, instructor-led, on-demand or a blended on-demand/instructor-led version.
View the Leadership & Professional Development Learning Path to determine your learning journey ›
What you will learn
The Basics of Emotional Intelligence
Establishing a common definition of EQ
- EQ - a measure of one's emotional intelligence
- Exploring intelligence as a multi-dimensional model
The benefits of EQ in the workplace
- Assessing your individual EQ baseline
- Applying EQ to become a more authentic leader
Self-Awareness: The Key to Emotional Intelligence
Expanding self-awareness
- Balancing your brain's internal Advisors: Emotional, Rational, Intuitive and Instinctual
- The impact of head, heart and guts on behavior
- 10 self-awareness strategies
The value of the EQ Competency Model
- Evaluating a proven emotional competency model
- The core competencies: self-awareness, self-management, social awareness and relationship management
Appraising and interpreting your EQ
- Outlining your personal profile
- Determining your strengths and areas for development
The Competent Self-Manager
Recognizing and affirming your emotions
- Benefiting from being honest and open with yourself
- Expanding your behavioral repertoire for personal effectiveness
- Emphasizing the importance of personal congruency
- Increasing the range of your emotional vocabulary
Developing personal authenticity
- Demonstrating authentic leadership through your actions
- Balancing personal effectiveness through greater control and flexibility of your emotional responses
Leading With Courage
Applying EQ best practices
- Differentiating between managers and leaders
- Gaining insight into your leadership courage
- Consciously thinking as a leader
Taking control of your negative self-talk
- 10 self-management strategies
- Banishing self-disempowering words
- Reframing ineffective language
- Disputing unhelpful thought processes
Interpersonal Effectiveness: Social Awareness and Relationship Management
Reading the emotional landscape
- Recognizing and valuing the emotions of others
- Expressing authentic thoughts and feelings
- Reflecting and paraphrasing for effective listening
Creating a productive team environment
- Practicing self-disclosure to improve relationships
- Applying the Johari Window framework
- Leveraging active listening techniques
- Responding thoughtfully to difficult people
Facilitating effective communication
- Applying strategies for managing relationships
- Creating a positive emotional landscape
- Actively engaging the emotions of others
- Matching your words with your body language
Building an Emotionally Intelligent Team
Building strong teamwork
- Establishing group norms that bring out the best in teams
- Constructively managing your workplace anger
- Facilitating emotional honesty and trust
Balancing individual team member roles
- Handling strong emotional reactions
- Motivating others through authentic leadership
- Fostering employee engagement and morale
Applying Emotional Intelligence
Practicing emotionally intelligent leadership
- Creating the climate for performance excellence
- Acting on personal insights and breakthroughs
- Adopting effective leadership behaviors and attitudes
- Exemplifying emotional self-control
- Moving forward with your EQ plan
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Request On-Site TrainingUpcoming Dates
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Location: NY, New York
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Date & Time: May 22, 2024 09:00 AM EDT
Course Dates
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Cancelation Policy
If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.
