Course Description

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.


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How You Will Benefit
  • Know your role as a supervisor
  • Understand diversity and individual differences
  • Recognize legal responsibilities as a supervisor
  • Manage an ethical workplace. Handle difficult conversations.
  • Use effective communication skills of active listening and questioning
  • Create a motivational environment using feedback and reinforcement to guide and motivate behavior
  • Increase performance through coaching
  • Use delegation as a tool to motivate and develop people
  • Create a plan for your own continuing growth and development

Online Accreditation
1.2 CEU, 14 CPE, 12 PDU

What you will learn

What You Will Cover

Different Supervisory Styles
• Understanding the three supervisory styles
• Practicing when and how to use each supervisory style

Managing Up
• Understanding and adapting to your manager’s style
• Anticipating your manager’s needs and fulfilling them
• Developing the best possible relationship with your manager

Managing a Diverse Workforce
• How diversity affects you, your work unit, your company
• Applying inclusivity to your team

Legal and Ethical Responsibilities
• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms
• Knowing your ethical responsibilities and making ethical decisions

Creating a Motivational Environment
• Understanding the common workplace motivators and reinforcements
• Practicing the rules for reinforcing productive behavior
• Developing a strategy for solving a current employee motivational problem

Communication Skills
• Demonstrating active listening to show understanding and check content
• Asking questions that uncover valuable information and strengthen the relationship

Great Performance Through Coaching
• Demonstrating giving and receiving feedback constructively
• Assessing your own strengths and development needs as a coach
• Asking questions that increase employees’ self-awareness and accountability
• Demonstrating the AMA GUIDE coaching model

Managing Performance Appraisals
• Understanding the importance of quarterly performance alignment discussions
• Conducting a performance appraisal meeting and keeping records
• Coping with employee reactions

Delegation as a Motivational Tool–to Develop and Motivate
• What to delegate, to whom to delegate, and how to delegate

Planning for Continuing Growth

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Course: Management Skills for New Supervisors

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Upcoming Dates


Course Dates

Location Date & Time Duration Course Type
  • CL Classroom Live - Traditional live classroom with in-person instructor.
  • CV Classroom Virtual - Attend this live instructor-led event remotely from the indicated tech facility.
  • VL Virtual Live - Attend this live instructor-led event remotely from anywhere.
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Cancelation Policy

If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.

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