Course Description

Managing in today’s fast-paced, constantly changing environment requires key skills and behaviors to achieve success. In this Management Skills training course, you will gain the management skills and leadership competencies relevant for today’s challenges. Learn to lead with vision, motivate and empower with passion, facilitate effective communication, and delegate with clarity to individuals and teams. You will develop a proactive customer-focused approach, enhance your leadership abilities through emotional intelligence and create a management vision for success.

What you will learn

You Will Learn How To
  • Apply core management skills, tools and techniques to deliver results
  • Develop a proactive customer-focused approach
  • Enhance your leadership abilities by developing emotional intelligence
  • Communicate with, motivate and empower your team
  • Delegate work to individuals and teams
  • Develop a management vision for success

Course 290 Content

Setting the Stage for Great Management

Best practices of contemporary management

  • Defining customer success
  • Establishing a sense of direction
  • Adopting a continuous improvement mind-set
  • Empowering people for high performance

Identifying stakeholder needs

  • Mapping the stakeholder environment
  • Identifying mutual and conflicting expectations
  • Establishing success criteria

Applying a Model for Management Excellence

Importance of management identity

  • Making the transition from expert to manager
  • How managing, leading and administering relate
  • Managing people more expert than you

What kind of manager do you want to be?

  • Developing a management role model
  • Adapting the model to your managerial situation
  • Ten things all successful managers do

Managing with Emotional Intelligence

Five characteristics of the effective manager

  • Knowing yourself: developing three key intrapersonal skills
  • Working with others: applying integral interpersonal skills

Applying emotional intelligence day to day

  • Responding appropriately in key situations
  • Using emotional intelligence to lead by example

Motivating Individuals for Performance

Recognizing key motivators

  • Avoiding the top demotivators
  • Leveraging motivators that work for everyone
  • Maximizing your impact on motivation

Matching motivators to individual expectations

  • Identifying people's basic needs
  • Recognizing and responding to generational differences
  • Developing and applying a motivational strategy

The Art of Delegation

Fostering commitment through effective delegation

  • Creating a spirit of partnership
  • Establishing a common understanding of success
  • Applying a proven step-by-step process for delegation

Getting the job done: task and process

  • Determining individual strengths
  • Building on natural talents
  • Collaborating for successful outcomes

Achieving Goals through People

Agreeing on clear expectations

  • Setting group norms for yourself and your team
  • How your expectations influence others
  • Establishing shared purpose and mutual accountability

Amplifying individual contributions through synergistic teamwork

  • Creating an environment conducive to collaboration
  • Practical and productive team-building techniques

Helping your team work more productively

  • Enhancing communication through a three-layer model
  • The importance of team dynamics and diversity

A Proactive Approach to Managing Performance

RealityPlus
In an immersive environment, you participate in a challenging, multimedia case study, as well as individual and group activities to apply management tools, techniques and strategies. Activities include:
  • Personalizing your own management model
  • Developing a strategy to motivate your team
  • Scripting and applying your delegation approach
  • Simulating a complex working environment to improve your communication approach
  • Mapping your stakeholder environment to analyze interdependencies
  • Enhancing your management style with emotional intelligence
  • Affecting behavior with appropriate measures
  • Designing effective feedback techniques
  • Creating your personal management vision


Course: Management Skills Training

$2,650.00
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Upcoming Dates

  • Location: TX, Austin

  • Date & Time: Apr 24, 2024 09:00 AM CDT

$2,650.00
  • Location: NY, New York

  • Date & Time: May 22, 2024 09:00 AM EDT

$2,650.00

Course Dates

Location Date & Time Duration Course Type
  • CL Classroom Live - Traditional live classroom with in-person instructor.
  • CV Classroom Virtual - Attend this live instructor-led event remotely from the indicated tech facility.
  • VL Virtual Live - Attend this live instructor-led event remotely from anywhere.
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Cancelation Policy

If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.

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