Overview
In this seminar, you’ll learn how to handle every difficult situation with poise and confidence. Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming your important working and personal relationships.
WORKSHOP AGENDA
Program time: 3 hours
Session 1: Conflict Management Strategies That Work
Understand the surprising differences — and similarities — between men's and women's reactions, interactions and approaches to communication.
Understand the four most common sources of conflict that lead to disagreements.
Practice everyday conflict resolution skills, including a proven six-step, win-win approach.
Assess your personality style and use your strengths to overcome stumbling blocks to agreement.
Put yourself in their shoes — how empathic listening helps you see both sides of the disagreement.
Choose a conflict management style that fits the situation.
Learn to use conflict as a positive motivator...and reap the benefits of a well-managed crisis.
Session 2: Addressing and Controlling Your Anger and the Anger of Others
Describe how the appropriate expression of anger is a necessary step to resolving conflict.
Learn how to remain composed when you’re really angry — and what to do if you can’t.
Develop safe ways to blow off steam and use graceful “exit lines” that allow you to postpone a confrontation until your emotions are under control.
Learn the secret to validating someone’s anger without fanning the flames.
Avoid words that act as “emotional triggers” when you’re dealing with someone who’s upset.
Develop effective strategies for defusing an escalating argument.
Session 3: Accepting Feedback and Resolving Differences
Learn how to overcome the feeling that negative feedback is a personal attack.
Avoid the eight most common pitfalls to giving negative feedback.
Review the powerful four-step approach to delivering feedback that’s specific, nonaccusatory and gets results.
Complete a simple exercise to turn negative self-talk into positive affirmations.
Discover simple questions to ask yourself to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution.
Learn how to reduce day-to-day hassles by establishing positive relationships with chronically difficult people.
BONUS Take-Aways...on how to take care of yourself:
The importance of weaving family, friends and co-workers into an emotional support system
Relaxation tips to help you control stress and relieve tension
How to handle rejection and still feel good about yourself
How to say “No” without generating anger or guilt
Strategies for getting rid of your non-productive — and harmful — fantasies of retribution
