Resolving Conflict Training

Course Description

This one-day interactive Resolving Conflict Training course will show you how to resolve and Minimize Workplace Disputes. You will learn how to communicate clearly and tactfully, explore appropriate resolution strategies, and establish a common-sense approach for preventing unnecessary conflict.

Conflict cannot be avoided, either interpersonally, between work departments, or with customers. We all need to know how to deal with it effectively. During this course a variety of situations will be analyzed to determine when to confront and when not to. In the Resolving Conflict Training, you will learn the steps necessary to constructively confront: getting ready, defining your objectives, developing and planning strategies for resolving differences, anticipating consequences and developing alternative approaches. The value of win-win conflict resolution and steps to prevent conflict from occurring will be discussed in this dynamic Resolving Conflict Training course.

Attendees who successfully complete the Resolving Conflict Training course will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification, after course completion.

Objectives

Upon successful completion of the Resolving Conflict Training course, you will be able to:

• Identify a preferred strategy for handling conflict

• Understand the characteristics and drawbacks of five conflict strategies

• Recognize the sources of conflict that most often occur in the workplace

• Learn effective strategies for managing and resolving conflict

• Practice behaviors that minimize tension and conflict

• Practice essential communication skills to influence difficult people and reduce conflict

• Identify specific strategies that can be used to promote cooperativeness.

• Develop a Personal Action Plan to resolve either personal or job-related conflicts.

What you will learn

Module One: Understanding the System

• Course objectives

• Introduction

• Styles of behavior within the system

• Your network of relationships

• Assessing roles in the system

Module Two: Preventing Conflict from Occurring

• Keys for improving business relationships

• Case study

• Analyze your interactions

• Develop, test and revise your strategy

• Follow through and be consistent

Module Three: Focusing on Team Relationships

• Team communication roadblocks

• Practice these communication skills

• Keys to effective listening

• Meeting communications assessment

• Enhance cooperation in meetings

• If conflict occurs during a meeting

Module Four: Resolving Conflict Productively

• What doesn't work

• Four steps of conflict resolution

• Coping with rocky relationships

• Dealing with tricky team members

Course: Resolving Conflict Training

$595.00

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Upcoming Dates

Location: , Virtual Live
Date & Time: Jun 12, 2024 10:00 AM EST

$595.00

Location	Date & Time	Duration	Course Type CL Classroom Live - Traditional live classroom with in-person instructor. CV Classroom Virtual - Attend this live instructor-led event remotely from the indicated tech facility. VL Virtual Live - Attend this live instructor-led event remotely from anywhere.	Price

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Cancelation Policy

If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.