Business Etiquette Training

Course Description

This instructor-led one day course provides guidelines for professional business etiquette, such as how to choose polite and positive responses to rude behavior, and how to establish positive connections with anyone.

Do manners matter? Absolutely! A company without common courtesies experiences more employee turnover, more Equal Employment Opportunity Commission (EEOC) expenses and more time spent on paperwork related to complaint issues. When you do not use manners or common courtesy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities.

Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken expectations that most people either meet—or find out about when they do not meet them.

Objectives

• Practice common business etiquette to build and maintain relationships

• Be resilient in difficult situations

• Interact in a courteous and respectful manner with coworkers and subordinates

• Interact respectfully with individuals with disabilities

• Establish positive human connections

• Maintain relationships with strong communication skills

• Incorporate the traits of successful and respected managers into daily routines

What you will learn

Module One: Integrating Etiquette with Professionalism

• Learning objectives

• Etiquette and professionalism go hand-in-hand

• Setting expectations

Module Two: Challenging Work Relationships

• Control what you can

• Creating boundaries

• Dealing with people who stress you out

• Saying “no” diplomatically

Module Three: The Art of Empathy

• Your esteemed colleagues

• Making a good first impression

• Keeping your cool when a team member is hot

• Interacting with people who have disabilities

Module Four: Building Rapport and Making Connections

• Human connections

• Positive language

• Listen up

• The power of what is not said

Module Five: Building Better Relationships

• Consistency, and transparency in your actions

• Active listening and thoughtful feedback

• Understanding other’s perspectives and differences

• Celebrate your colleagues’ achievements

Module Six: The Effect Technology has on Etiquette

• Netiquette

• The telephone

• Voice mail

• Email

Module Seven: Be a Respected and Respectful Manager

• Cultivate trust by leading by example

• Holding yourself accountable

• Foster a positive environment through clear communication

• Avoiding micromanagement and proactively solving problems

Course: Business Etiquette Training

$595.00

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Upcoming Dates

Location: , Virtual Live
Date & Time: Jun 25, 2026 10:00 AM

$595.00

Location	Date & Time	Duration	Course Type CL Classroom Live - Traditional live classroom with in-person instructor. CV Classroom Virtual - Attend this live instructor-led event remotely from the indicated tech facility. VL Virtual Live - Attend this live instructor-led event remotely from anywhere.	Price

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Cancelation Policy

If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.