Customer service is one of the top talents you will find in the hospitality industry. Think about it, where would the world be without the hospitality industry? Employees working in the hospitality industry are responsible for providing stellar customer service around the clock. There are no breaks for employees who decide whether your experience is pleasant or unpleasant. There are more customer service-focused jobs than any other skill because it covers a wealth of transferrable knowledge that are present across all industries. Although some businesses lack with necessary tools for handling customer issues well, employees can still learn without compromising on great customer service by seeking training.
Most individuals have experience in customer service, whether it was a function of their first job or current position, customer service is a great starting point for understanding the customer experience. As you develop your career, you can use your customer service experience to build other skills like leadership to boost your career.