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Course ID: 310528 Strengthening Your People Skills
Strengthening Your People Skills
Strengthening Your People Skills in the workplace
Events 2
Duration 3 Hrs
Course ID: 253539 Customer Service Essentials
Customer Service Essentials
You Will Learn How To
  • Adopt a confident, consistent approach that ensures great service
  • Apply best practice communication techniques to connect with your customers
  • Choose and apply techniques that create customer loyalty and exceed expectations
  • Respond positively and constructively to customer problems

Who Should AttendAnyone who needs to interact effectively or build relationships with external or internal customers. This incl
Events 2
Duration 8 Hrs
Course ID: 292590 Quality Customer Service Training
Quality Customer Service Training
This one day live instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas: 1) Having a positive attitude toward customers 2) Encouraging customer feedback 3) Responding to customer problems 4) Developing long term relationships 5) Seeking to exceed customer expectations Whether your customer is across the country or across the hall, understanding and meeting their needs is the first
Events 1
Duration 1 Day