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View all coursesThose who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.
Projects are about specific deliverables. Focusing on that outcome is the project manager’s main goal—but a program manager coordinates a number of related projects and operations that will benefit his or her organization. As an integral part of the organization's strategic business, you, as program manager, must apply very specialized skills, knowledge, and tools to exercise a degree of control that would not be possible by managing projects individually. In this course, you will build the s